RECEIPT #SAM-AL
SEP 22, 2025
PREDICTION BY
Sam Altman“I’m confident that a lot of current customer support that happens over a phone or computer, those people will lose their jobs, and that’ll be better done by an AI.”
FOLLOW-UP
AI chatbots and voice assistants are increasingly deployed in customer support, leading to some headcount reduction and reassignment. However, Altman himself later moderated his views, stating that AI had not led to the 'jobs apocalypse' he initially feared and had not eliminated as many white-collar jobs as expected by 2026.
ORIGINAL SOURCE
www.yahoo.com