The short version

Sam Altman predicted on September 22, 2025: “I’m confident that a lot of current customer support that happens over a phone or computer, those people will lose their jobs, and that’ll be better done by an AI.” Verdict: Partially right. AI chatbots and voice assistants are increasingly deployed in customer support, leading to some headcount reduction and reassignment. However, Altman…

Prediction by

Sam Altman

On September 22, 2025

“I’m confident that a lot of current customer support that happens over a phone or computer, those people will lose their jobs, and that’ll be better done by an AI.”

Follow-up

AI chatbots and voice assistants are increasingly deployed in customer support, leading to some headcount reduction and reassignment. However, Altman himself later moderated his views, stating that AI had not led to the 'jobs apocalypse' he initially feared and had not eliminated as many white-collar jobs as expected by 2026.

From the High Caliber AI network — see the AI for PR module in the course.