The short version

Alex Kantrowitz predicted on January 1, 2024: “The chatbots and agents are going to merge.” Verdict: Called it. Major tech and CX platforms moved toward integrated 'agentic' systems where chat interfaces can take autonomous actions, aligning with the prediction of functional merging.

Prediction by

Alex Kantrowitz

On January 1, 2024

“The chatbots and agents are going to merge.”

Follow-up

Major tech and CX platforms moved toward integrated 'agentic' systems where chat interfaces can take autonomous actions, aligning with the prediction of functional merging.

From the High Caliber AI network — see the AI for PR module in the course.