Commerce

“My prediction for 2021 is that business will continue to go digital and retail stores will continue to change or shutter. I think retail may actually shrink in terms of individual footprint, and stores will become "way stations" for exchanges and appointment shopping. ... malls will have to cut individual stores in half, increase occupancy and look at more experiential ways to use the space.”

“I’m here to tell you this is not happening anytime soon.” ... “The idea that autonomous agents will replace most consumer shopping in the next few years is a fantasy. It misunderstands how people shop, how incentives work in advertising, and how slowly behavior actually changes.” ... “But agentic commerce becoming the dominant way people buy things is, at best, a very long‑term story – decades, not years.”