RECEIPT #ERIC-B
JAN 01, 2024
PREDICTION BY
Eric Brackmann“AI will change the way that shoppers find products. Tools like NLP-powered chatbots, visual search, and better recommendations will mean that in the future shoppers will be directed toward a smaller set of highly relevant products.”
FOLLOW-UP
AI tools for product discovery like chatbots and visual search gained traction. The complete shift to a 'smaller set of highly relevant products' is still ongoing amid hyper-personalization, indicating partial alignment.
ORIGINAL SOURCE
eConsultancy